Advanced booking is highly recommended. Appointments are required if you request a certain time or a particular therapist. Demand for appointments can be expected to be high on weekends and around the Holidays. However, walk-ins are also welcome. We'll serve you on a first-come-first-serve basis.

Gratuity is not included in our prices and can be paid via Cash, Zelle, Venmo, Paypal, or Credit Card. If the service you received meets your expectations, please consider tipping 15% to 30% of the full-service price as a benchmark for gratuity. Your generosity through tipping is greatly appreciated. Thank you!

To cancel or reschedule your appointment, kindly reach out to us at least 12 hours in advance. We appreciate your business! Please be aware that cancellation and no-show fees apply. Cancellations made over 12 hours in advance are free of charge. A fee of 25% of the session cost applies for cancellations made between 12 hours and 1 hour before the session. Cancellations made within 1 hour of the session will incur a 75% charge. A no-show will result in a full charge of 100% of the session price. However, we understand that emergencies and unexpected situations can arise. Please communicate with us, and we will do our best to accommodate your unique circumstances.

At Wellness Massage Therapy in Lexington, SC, and Wellness Massage & Aesthetics Spa in Irmo, SC, we value your time and business. To ensure fairness and smooth scheduling for all clients, please review our cancellation and refund policy below. Appointment Cancellation & Rescheduling • Clients may cancel or reschedule an appointment by calling, texting via chat, or emailing us. • Alternatively, you may manage your appointment directly through your online account portal if that is more convenient. • We kindly request at least 12 hours’ advance notice whenever possible so we may offer the appointment time to other guests. However, we understand that emergencies and unexpected situations can arise. Please communicate with us, and we will do our best to accommodate your unique circumstances. • If you have already prepaid for an appointment and simply wish to reschedule, there is no need to cancel and rebook. Just contact us, and we will adjust your appointment internally. Refund Process • When an appointment is canceled, and a refund is applicable, the funds will be returned to the original payment method used at the time of booking. • Please allow 2–3 business days for the refund to be processed and reflected in your account. • Processing times may vary slightly depending on your bank or credit card provider. If You Do Not See Your Refund If you do not see the refund in your account after 3 business days, please contact us immediately: • 📞 Call • 📱 Online Chat Box • 📧 Email We will promptly review the transaction and take care of the matter right away. We appreciate your understanding and look forward to serving you. Your trust and support are always our priority. Wellness Massage & Aesthetics Spa 7243 Saint Andrews Road, Irmo, SC 29212 Tel: 803-445-1066 Wellness Massage Therapy 5495 Sunset Blvd Ste D, Lexington, SC 29072 Tel: 803-520-7255 Email: info@WellnessMassageAestheticsSpa.com(mailto:info@WellnessMassageAestheticsSpa.com)

Please arrive 5 to 10 minutes before your scheduled appointment time. Arriving on time will allow you to enjoy your full treatment session. Please also avoid arriving more than 15 minutes before your scheduled time.

Things do happen. If you will be late for your appointment, please call us at 803-445-1066 or chat with us on our website, email us, or via social media platforms. We will try to make the necessary adjustments so that you can enjoy your entire treatment time. Please be aware that arriving late may not always be accommodated. If you are late, you will be responsible for the full payment of the scheduled service, and your session may be shortened if another client is booked immediately after yours. Also, if you arrive more than 15 minutes late, we reserve the right to cancel your session, especially if it conflicts with another client’s scheduled appointment.

We accept Cash, Zelle, Venmo, Paypal, and all major Credit Cards for services and gratuities. Personal checks are not accepted. For online booking, we accept pay in person (Pay Cash in-person. No sales taxes), and pay by credit card, Venmo, Apple Pay, Google Pay, and Paypal. For any appointments made in our physical locations, we accept Cash (No sales taxes), Zelle, Venmo, Paypal, and major Credit Cards.