Privacy Policy
Effective Date: April 30, 2024

Wellness Massage Therapy / Wellness Massage Aesthetics Spa (“Spa,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, book services, contact us, submit forms, apply for independent contractor or employment-related opportunities, interact with us through social media, or otherwise communicate with our business.

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By using our website, submitting information, booking an appointment, purchasing services, submitting a job or contractor inquiry, or communicating with us, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

 

We may collect information that you voluntarily provide to us, including but not limited to:

• Name

• Phone number

• Email address

• Mailing address

• Appointment details

• Preferred service, location, date, time, and therapist preferences

• Intake form information

• Health-related information you choose to provide for massage safety purposes

• Payment-related information

• Purchase history, membership, package, gift card, or pricing-plan information

• Reviews, messages, feedback, or customer service communications

• Photos, attachments, or documents you choose to provide

• Social media messages, comments, or lead form submissions

 

For job applicants, independent contractors, or prospective service providers, we may also collect:

• Work history and experience

• Availability

• Preferred work location

• License information, including South Carolina Massage Therapy License number

• Professional liability insurance information

• W-9 tax information, if onboarding is required

• Identification and contact information

• References or background-related information, where appropriate

• Any other information you provide during the application, interview, or onboarding process

 

2. Information Collected Automatically

 

When you visit our website or interact with our online pages, certain information may be collected automatically by our website platform, analytics tools, advertising platforms, or third-party service providers. This may include:

• IP address

• Browser type

• Device type

• Pages viewed

• Links clicked

• Date and time of visit

• General location information

• Cookies and similar tracking technologies

• Website usage and performance data

 

We may use tools provided by platforms such as Wix, Google, Meta/Facebook, Instagram, and other advertising or analytics providers to understand website activity, improve our services, and measure marketing performance.

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3. How We Use Your Information

 

We may use your information for the following purposes:

• To schedule, confirm, modify, or cancel appointments

• To provide massage, spa, wellness, or related services

• To communicate with you about bookings, purchases, reminders, follow-ups, or customer service matters

• To process payments, refunds, chargebacks, gift cards, packages, memberships, subscriptions, or pricing plans

• To maintain client records and appointment history

• To respond to inquiries, messages, reviews, complaints, or feedback

• To operate and improve our website, booking system, customer service, and business operations

• To send promotional messages, updates, or special offers where permitted

• To comply with legal, tax, accounting, licensing, safety, and regulatory obligations

• To protect the safety, rights, property, and legal interests of the Spa, our clients, contractors, staff, and others

 

For job applicants, independent contractors, and prospective service providers, we may use information to:

• Review qualifications

• Contact applicants

• Schedule interviews or meetings

• Verify license status

• Evaluate availability and fit

• Complete onboarding

• Maintain tax, business, compliance, and contractor records

• Communicate about contractor or employment-related opportunities

 

4. Appointment, Intake, and Health-Related Information

 

Massage therapy may require certain information related to your comfort, safety, preferences, medical history, injuries, allergies, pregnancy status, contraindications, or other conditions that may affect massage services.

 

We use this information only for legitimate service-related, safety, recordkeeping, and business purposes. Please do not provide information you do not want us to review or maintain.

 

If you have a medical condition or are unsure whether massage is appropriate for you, please consult a qualified healthcare provider before booking a service.

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5. Payment Information

 

Payments may be processed through third-party payment processors, booking platforms, or financial service providers. We may receive limited payment-related information such as payment status, transaction amount, transaction date, last four digits of a payment card, refund status, chargeback information, or related transaction details.

 

We do not intend to store full credit card numbers on our own internal systems. Payment information is generally handled by third-party payment processors according to their own privacy and security practices.

 

6. Job Applicant and Independent Contractor Information

 

If you apply for a contractor, service provider, or employment-related opportunity with the Spa, we may collect and use your information to evaluate your application, verify credentials, contact you, and complete onboarding.

 

For licensed massage therapist opportunities, we may verify your South Carolina Massage Therapy License status and maintain records related to licensing, W-9 forms, professional liability insurance, agreements, schedules, compensation, and compliance.

Submitting an application or lead form does not guarantee work, employment, contractor engagement, interview, or compensation.

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7. Text Messages, Calls, and Emails

 

By providing your phone number or email address, you consent to being contacted by the Spa regarding your inquiry, appointment, application, account, booking, services, purchases, or business relationship.

 

We may contact you by:

• Phone call

• Text message

• Email

• Website message

• Social media message

 

Message and data rates may apply. You may ask us to stop sending non-essential promotional messages at any time. However, we may still contact you for transactional, appointment-related, legal, safety, or account-related reasons.

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8. Marketing and Advertising

 

We may use your information to promote our services, send updates, measure advertising performance, or show ads to people who may be interested in our business.

 

We may use advertising platforms such as Meta/Facebook, Instagram, Google, or similar services. These platforms may use cookies, pixels, tags, or similar technologies to help deliver, measure, or improve ads.

 

You can adjust your advertising preferences through the settings provided by those platforms.

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9. Cookies and Tracking Technologies

 

Our website and third-party service providers may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Keep the website functioning

• Improve user experience

• Analyze website traffic

• Understand visitor behavior

• Measure advertising performance

• Support booking, contact, and marketing features

 

You may adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

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10. How We Share Information

 

We do not sell your personal information.

 

We may share information when necessary with:

• Booking and website service providers

• Payment processors

• Email, phone, text, or communication platforms

• Marketing and advertising platforms

• Accountants, tax preparers, payroll or contractor payment providers

• Legal advisors

• Insurance providers

• Business software providers

• Government agencies, licensing boards, law enforcement, or regulators when required or appropriate

• Contractors, staff, or service providers who need information to perform legitimate business duties

 

We may also share information if necessary to protect the Spa, clients, contractors, staff, or others from fraud, safety risks, legal claims, misconduct, or unlawful activity.

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11. Client Records and Confidentiality

 

Client records, appointment notes, intake forms, contact information, booking history, transaction records, and related information are treated as confidential business records.

 

Access to client information is limited to people or service providers who need it for legitimate business, service, safety, legal, or operational purposes.

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12. Data Retention

 

We retain information for as long as reasonably necessary for business, service, legal, tax, accounting, licensing, insurance, safety, dispute resolution, and recordkeeping purposes.

 

The length of time we keep information may depend on the type of information, the reason it was collected, applicable legal requirements, and business needs.

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13. Data Security

 

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website, email, online form, software platform, or electronic storage system can be guaranteed to be completely secure.

 

Please do not submit highly sensitive information through unsecured channels unless necessary.

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14. Third-Party Websites and Platforms

 

Our website, ads, social media pages, booking system, payment links, and messages may contain links to third-party websites or platforms. We are not responsible for the privacy practices, policies, or content of third-party services.

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Examples may include Wix, Google, Meta/Facebook, Instagram, payment processors, online booking platforms, email providers, and other service providers.

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You should review the privacy policies of those third parties directly.

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15. Children and Minors

 

Our services are not directed to children. If a minor receives services, a parent or legal guardian may be required to provide consent, complete intake information, and follow applicable Spa policies.

 

We do not knowingly collect information from children for marketing purposes.

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16. Your Choices

 

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, tax, accounting, safety, licensing, dispute resolution, or business recordkeeping requirements.

 

You may also ask us to stop sending promotional communications. We may still send transactional, appointment-related, account-related, safety-related, or legally required communications.

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17. No Guarantee of Confidentiality Through Social Media

 

If you contact us through Facebook, Instagram, Google, or another social media or third-party platform, that platform may also collect or process your information according to its own privacy policy. We do not control how those platforms collect, store, or use your information.

 

For private or sensitive matters, please contact us directly through our website, phone, or official business communication channels.

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18. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any updated version will be posted on our website with a revised effective date. Your continued use of our website, services, booking system, forms, or communications after changes are posted means you accept the updated Privacy Policy.

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19. Contact Us

 

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website or business contact information.

Wellness Massage Therapy / Wellness Massage Aesthetics Spa
Website: https://www.wellnessmassageaestheticsspa.com/